First Check the delivery times on the question below

Royal Mail will send you an email if its tracked as soon as your order is on the way, so that you can find out when it will arrive. Search emails for @royalmail.com

For tracked orders, you can use the tracking link provided in your email or located in your account to check where your order is.

Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

All Orders are tracked

Your order will reach you as per the Estimated Delivery Times provided, aside from in times of severe weather conditions and exceptional circumstances.

United Kingdom
Standard Delivery: £3.95 or free over £50 up to 25KG
Estimated Delivery Time: 3-4 working days (after order date).

Europe
Standard Shipping: £6.70 under 1KG , £9.50 for over 1KG
Estimated Delivery Time: 7-10 working days (after order date).

United States / CA
Standard Shipping: £6.50 under 1KG , £9.95 for over 1KG
Estimated Delivery Time: 7-12 working days (after order date).

Australia and New Zealand
Please order here

Middle East (Kuwait, Qatar, Saudi Arabia, UAE)
Please order here

Rest of World
Standard Shipping: £10 under 1KG , £15 for over 1KG
Estimated Delivery Time: 12-14 working days (after order date).

Heavy Orders International Only
For orders weighing over 2kg the shipping costs are around £70+ we have removed shipping over 2kg approximately 6 bottles of Shampoo

Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

This card is from the courier and lets you know where your parcel is and how you can collect it.

If the calling card is missing, locate your tracking number in your account or email and contact your counties main delivery service for example the UK is RoyalMail.com and USA is Usps.com

While most of our orders are free of any Import Taxes or Duty Fees as our products are made in the UK, we cannot be held responsible for any taxes, seizures or fees from importing our product. By complying with all local standards and regulations, we do our very best avoid any possible charges your country may assess your shipment.

1. Your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and we cannot predict their amount.

You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes.

2. You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.

3. If you return any products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect.

Ireland Customers
Please read IE Citizen Advised Here

Orders are processed for shipment within 36 hours, Monday to Friday morning. Processing may take longer if the order was placed around the Holidays or on a weekend.

Orders placed Friday, after 2 pm will be processed Monday morning evening. If Friday or Monday was a Holiday, please add an additional day for processing.

Please email us at support@watermanshair.com to confirm your order was placed.

Our emails could be ending up in your spam box or an incorrect email was entered at the time of checkout.

Search your emails for support@watermanshair.com

Watermans will provide refunds ONLY on unopened bottles (as inspected and determined by Watermans) in situations deemed appropriate by Watermans.

Read our terms and conditions here