Orders FAQs

Option 1.

Your account makes it easy to keep track of all your orders.

Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and you’ll be provided with all the details you need about that order.

We’ll also send you a dispatch email as soon as your order is on the way.

Option 2. Download the SHOP APP this will have your orders status and tracking. When you make a account via SHOP APP make sure you use the same email as what you have used when placing a order.

It’s easy to place an order with us. Log-in to your account to begin browsing our range.

Once you’ve found the product you want, you’ll need to click ‘Add to basket’. You can either carry on shopping or click ‘View Basket’ if you’ve got everything you need; this will give you the option to checkout.

If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

Check everything is correct and you’re good to go. We’ll send you an email as soon as the order is on its way.

Your account will show any previous orders you’ve placed.

Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

All Orders are tracked

Your order will reach you as per the Estimated Delivery Times provided, aside from in times of severe weather conditions and exceptional circumstances.

United Kingdom
Standard Delivery: £3.95 or free over £50 up to 25KG
Estimated Delivery Time: 3-4 working days (after order date).

Europe
Standard Shipping: £6.70 under 1KG , £9.50 for over 1KG
Estimated Delivery Time: 7-10 working days (after order date).

United States / CA
Standard Shipping: £6.50 under 1KG , £9.95 for over 1KG
Estimated Delivery Time: 7-12 working days (after order date).

Australia and New Zealand
Please order here

Middle East (Kuwait, Qatar, Saudi Arabia, UAE)
Please order here

Rest of World
Standard Shipping: £10 under 1KG , £15 for over 1KG
Estimated Delivery Time: 12-14 working days (after order date).

Heavy Orders International Only
For orders weighing over 2kg the shipping costs are around £70+ we have removed shipping over 2kg arrox 6 bottles of Shampoo

We’re sorry to hear you want to cancel. (Before you leave check out this page)

If there is anything that we might be able to do that means you don’t have to cancel.

If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked.

If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

You can visit our Returns Policy to help you get the order back to us instead.

Once you’ve placed your order we cannot make any changes to it.

If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account.

Select the relevant order and you’ll see that you can choose to cancel individual items or the whole order.

We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.

Don’t worry we understand that this can happen; you can try and cancel the item in your account.

You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

If you can’t cancel then you can send the item back to us. It’s best to refer to our Returns Policy to find out how.

We’re really sorry that happened as we aim to provide high quality items to all of our customers.

To speed the process up, it’d really help if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

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Order Number

Product Name

Details of the fault

Images that support the fault, if applicable

As soon as we’ve looked into the fault we’ll let you know what we plan to do next by sending you an email.

We’re really sorry to hear that, sometimes things can go wrong but don’t worry as we can help.

We’ll need to know the following information so that we can fix this for you:

Order Number
Incorrect item received
The correct item ordered

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

We take pride in our products so we’re sorry to hear you’ve received your order damaged.

Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

As soon as we’ve looked into what went wrong, we’ll let you know what we plan to do next by sending you an email.

Sometimes we ship items separately to make sure that any delayed items do not hold up the rest of the order.

It is therefore possible that the missing item may be on a separate shipment.

Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

Locate your original order conformation and hit reply to email our support staff.

ORDERS FAQS